Government agencies
Service Canada (CPP, OAS, GIS), the Canada Revenue Agency, ServiceOntario (OHIP, driver's licence, photo ID), Passport Canada, and the credit reporting bureaus.
For funeral homes & cremation firms
Give families a clear next step after the funeral.
Passage Co. handles the administrative notification work that follows a death — Service Canada, the CRA, ServiceOntario, banks, utilities, and more — so your families leave with more than a death certificate. They leave with a plan.
A short conversation about whether this fits your aftercare offering. No preparation required.
The gap
Families leave the funeral home without knowing what comes next.
The funeral arrangement takes care of one set of decisions. But once the service is over, families face a different kind of work on their own — notifying government agencies, banks, pension administrators, utilities, and dozens of other institutions that may not even know the person has died.
That list is longer than most families expect. And they're working through it while they're grieving, managing family dynamics, and absorbing everything else that follows a loss.
Funeral homes are often the last professional touchpoint before families enter that fog. Passage Co. gives you something concrete to offer them — and gives them somewhere to turn.
The solution
We handle the notifications. You extend the care you've already started.
Passage Co. is a specialist service that handles estate notification work on behalf of Ontario executors and families. We draft the notifications, send them through the right channels, follow up until they're confirmed, and deliver a complete proof-of-notification record.
We are not a funeral home, a law firm, or an estate company. We handle one defined scope — the administrative notification work that runs for weeks after a death — so families don't have to carry it alone.
Financial institutions
The major Canadian banks for estate account notifications, credit card companies, credit unions, and insurance providers.
Utilities and services
Hydro, gas, water, telephone, internet, and cable — cancelled or transferred as required.
Subscriptions and accounts
Mobile phone services, streaming services, loyalty programs, professional memberships, and other recurring accounts.
How it works
Three steps. Minimal involvement from your team.
From introduction to a completed notification file, the process is built to be easy for your staff and reassuring for families.
i.
You introduce us Step 01 — Simple referral
After the arrangement is confirmed, mention Passage Co. as a resource for the notification work ahead. A printed card, a line in your aftercare package, or a direct introduction — whatever fits how you work with families.
ii.
The family contacts us Step 02 — We take it from here
We handle the intake conversation, document collection, and the full notification work across government agencies, financial institutions, utilities, and service providers. Your team is not involved in the administrative process.
iii.
The family receives a complete record Step 03 — Completion
At completion, the family has a documented record of every notification sent, received, and confirmed. The estate file is clean. And they remember who pointed them toward help.
The fit
Funeral homes are the most trusted contact at the most difficult moment.
That trust is earned through years of care, careful practice, and genuine attention to the families you serve. Passage Co. is not asking you to sell a product. We're asking you to offer a referral to a service that will handle the next chapter of a difficult process with the same care you've brought to this one.
For most families, the weeks after a funeral are filled with administrative work they didn't expect and aren't prepared for. A single referral from someone they already trust — you — can make a real difference.
For families who want to prepare, you can share our executor document checklist or our overview of estate notification timelines in Ontario.
The referralA single mention at the right moment — before families leave your care — is often all it takes to give them a clearer path through what comes next.
Liability and credibility
Built for professional referral.
We understand that referring a family to an outside service raises legitimate questions about liability, privacy, and quality. We have structured Passage Co. to address them directly.
01
Contract is with the family, not your firm
The service agreement is between Passage Co. and the executor or estate representative. Your firm carries no liability for our work.
02
Errors and omissions insured
We carry errors and omissions insurance specific to our scope of work.
03
PIPEDA-compliant data handling
Encrypted storage, restricted access, and a defined retention policy for every file we handle.
04
Ontario-specific specialization
We specialize exclusively in Ontario estate notifications and maintain current knowledge of government and institutional processes as they change.
05
Founder-overseen quality control
Every file is overseen personally by our founder, with documented process and quality control at each step.
06
No overlap with your work
We don't arrange funerals, offer grief support, or compete for the family relationship. We handle paperwork.
About
About Passage Co.
Passage Co. was created to give Ontario families a calmer, more practical way to manage the administrative work that follows a death.
Many existing options provide checklists, guidance, or legal support, but still leave families responsible for the time-consuming work of contacting government agencies, banks, utilities, subscriptions, pension providers, and other institutions. Passage Co. was built to close that gap with a focused, professionally operated, human-led service.
Our principle is simple: when families are grieving and overwhelmed, the administrative burden should not fall entirely on them. Passage Co. helps carry that work so families can focus on what matters most.
— The Passage Co. Team
Begin
Let's talk about whether this fits your aftercare offering.
The first step is a 20-minute call. We'll explain how we work, answer your questions about scope and liability, and see whether this is a natural fit for the families you serve. If it is, most funeral homes begin with a simple mention in their aftercare package or a referral on the next eligible file.
Book a 20-minute callAvailable Monday to Friday, 9am to 6pm Eastern Time.